Who do I contact to get AV support?

Support on weekdays will be provided by two offices, depending on when and where it is needed.

  • Classrooms: Support for all classrooms will be provided by CUMC IT Classroom Management. To arrange for AV support from CUMC IT Classroom Management, please use a classroom phone or other phone to call 305-HELP (4357) and select Option 5. Requests submitted from 7:00 am to 3:00 pm on weekdays will be covered by support staff stationed in the VEC who will respond on the same business day. Please note that requests for support for CUMC classes listed with the Registrar's office will take priority over requests to support other activities. Requests submitted after 3:00 pm on weekdays will be covered by staff located elsewhere in CUMC, who will respond either the same day or the next business day based on availability.
  • Auditorium and 4th Floor Lecture Hall (Classes Listed with the Registrar): Support for all CUMC classes listed with the Registrar occurring in the auditorium and the 4th floor lecture hall will be provided by CUMC IT Classroom Management. To arrange for AV support from CUMC IT Classroom Management, please call 305-HELP (4357) and select Option 5. Requests submitted from 7:00 am to 3:00 pm on weekdays will be covered by support staff stationed in the VEC who will respond on the same business day. Requests submitted after 3:00 pm on weekdays will be covered by staff located elsewhere in CUMC, who will respond either the same day or the next business day based on availability. Support for all other activities will be provided by the SIM Center AV Technician, according to the guidelines in the next bullet.
  • SIM Center and Anatomy Lab: Support for all parts of the SIM Center (8th, 7th, and 6th floors and the cellar) and the anatomy lab will be provided by the SIM Center AV Technician. To arrange for AV support from the SIM Center, please call 305-8515. Requests submitted from 8:00am to 5:00pm on weekdays will be addressed on the same business day. Requests submitted after 5:00pm on weekdays will be addressed either the same day or the next business day based on availability.

As is the case with other buildings on campus, neither CUMC IT Classroom Management nor the SIM Center will provide dedicated AV support in the evenings or during weekends. Anyone planning evening and weekend events requiring AV support should discuss their needs with the VEC room scheduler who will recommend our preferred vendors.

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